XAM always stands behind our products and our customers. We want to hear the good, bad, and ugly so that we can be our best.
Change your mind? You may return new, unopened items sold and fulfilled by XAMonline.com within 30 days of delivery for a full refund, plus shipping. Items should be returned in their original, unopened packaging.
The Process You should expect to receive your refund within four weeks of sending your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (five to 10 business days), the time it takes us to process your return once we receive it (three to five business days), and the time it takes your bank to process our refund request (five to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
"You Must Pass" Exclusive to Xamonline
You will receive a full refund on the purchase of your guide if you don't pass the test.
How It Works If you bought your guide directly from our website and don't pass your test, Xamonline will refund you as long as you return it within 90 days of your purchase, provide your customer number, and give proof from the Department of Education that you failed the test. You should mail your guide to: Xamonline, 25 First Street, Cambridge, MA 02141.
You will get your cash refund within 30 additional days of having received the study guide in the mail. No postage will be refunded.